I don't accept returns, exchanges, or cancellations.

But please contact me if you have any problems with your order. The best way to reach me is via email me at perrianndiaz@outlook.com.

Returns and exchange details

Refunds are given only in the event of items damaged during shipment.

If your order arrives in a million pieces, don't worry, we can help! The sad truth is, shipping is hard on packages. No matter how many layers of wrap we pack in, they always manage to break something now and then. If this happens to you, here's what you do:

1. Immediately photograph the package and the broken piece(s)
2. Contact us ASAP to let us know about the mishap. The best way to reach me is via email me at perrianndiaz@outlook.com.
3. Customer to option for a replacement or refund.

** If a replacement is not in stock, it should be noted that replacement time can be 8-12 weeks for ceramics depends on the complexity of piece. Replacement time for soap is 5-6 weeks due to the 4-5 week long curing time.

Shipping policies 

Items usually ship within 3-5 business days of payment.

Custom Orders

Custom Orders vary by the complexity of the piece. Order time starts when payment is accepted.